If the item is stocked you can expect a delivery time within one week from purchase.

Yes, we offer free delivery within England. For deliveries to Scotland and Wales, additional surcharges apply.

We currently advise you to find your own installation team for your fire if you feel you cannot install it yourself.

Ambermist fireplaces come with standard ceramic logs and black crystals to enhance the visual appeal and realism of the flame effect. Additional log sets can be purchased such as our Woodlands real wood log sets.

You can return your Ambermist fireplace within 14 days of receipt. The unit must be in its original condition without any signs of damage. For more details, please refer to our return policy section.

Ambermist fireplaces come with a 3-year warranty. For more details on what is covered, please refer to our warranty section. You can also purchase extended warranty package deals for your fireplace.

The cost to run an Ambermist electric fireplace depends on its power rating and how often you use it. Most models use between 750 and 1500 watts. To estimate your costs: Electricity usage (kWh) = Power rating (kW) × Hours of operation. For example, a 1,500-watt fireplace running for 2 hours daily uses 3 kWh daily, or about 90 kWh monthly. Multiply this by your local electricity rate to find the cost. Check your electricity bill or contact your provider for exact rates.