IGNITE.

About Us

"Over 20 years experience"

Ambermist was founded in 2004 in England, Chester - originally manufacturing cast-iron fireplaces until the company converted all of the range into clean, refined electric only designs. The range is now hazard free, child friendly, zero maintenance and most of all , stunning.

Innovation

"Seeing is believing"

After years of meticulous innovation, here at Ambermist, we have created the BRIGHTEST, most DYNAMIC and as close to REALISTIC flames within the market.

We remain unparalleled due to our new 2024 patented PROFLAME™ technology. Our new flame flickers and charms, just like a real fire guaranteed to set the ambience in your living spaces.

Although, don't take our word for it, take a look at our video content, or better yet see it for yourself in person.

just prepare to be DAZZLED, just like the real thing.

Crafted woodlands logs

"The indoor campfire experience"

Complement your display with our crafted woodlands log set; A mix of small, medium and large logs carefully crafted with a burnt finish to bring you that charming campfire feel - within the comfort of your own home.

Moreover our LUXE series comes equipped with a internal mirror screen by which will make the flame appear in-between the logs. Creating depth and a 3 dimensional effect.

Technical information

IGNITE

Delv into the world of cutting edge holographic fireplaces, the range is exclusive for the higher end market. Holographic technology has been a real breakthrough for the IGNITE range, bring real falmes layers inbetween logs to the viewer.

Introducing the future of home warmth and ambiance: the Holographic Electric Fireplace. This innovative fireplace combines cutting-edge technology with stunning visuals to create a mesmerizing flame effect that enhances any room. Enjoy the cozy glow and warmth without the hassle of traditional fireplaces, making it perfect for modern living. Elevate your space with this sleek, energy-efficient addition that transforms your home into a sanctuary of style and comfort.

MODEL: A B C D E F G I

AMBLUX1250 1250 308 1280 521 381 330 50 90

AMBLUX1500 1500 308 1530 521 381 330 50 90

AMBLUX1800 1800 308 1830 521 381 330 50 90

AMBLUX2000 2000 308 2030 521 381 330 50 90

Warranty;

At Ambermist, we pride ourselves on customer satisfaction - from the start of the enquiry to years down the line we want to know that we supported each and every one of our customers. To this end, we will honour 3 years FREE warranty with all items purchased directly from us.

What this means is in a unlikely event that a part fails, or is damaged (such as a glass break) our trained service engineers will replace and install all electrical/non-electrical parts in order to replenish your display back up to quality standards, Ensuring you can enjoy your purchase all year round.

As a standard we will honour 3 year free guarantee, although if you wish to unlock the extra two years - for free - the registration form must be completed below within the first month. If completed within the time frame, two years warranty will be added when year three ends. 5 years in total.

Electric Fireplace Warranty

Limited Warranty Coverage:

The manufacturer (Ambermist) warrants to the original purchaser ("Purchaser") of its electric fireplace ("Product") that the Product will be free from defects in materials and workmanship under normal use and service for a period of [number] years from the date of purchase ("Warranty Period").

Warranty Details:

Coverage: This warranty covers defects in materials and workmanship of the Product, including the heating element, electronic controls, and other components, when used under normal residential conditions.
Exclusions: This warranty does not cover damage resulting from misuse, abuse, improper installation, accidents, alterations, or unauthorized repairs. It also does not cover normal wear and tear, cosmetic damage, or damage caused by improper maintenance.
Repair or Replacement: During the Warranty Period, if a defect covered by this warranty occurs, Manufacturer will, at its option, repair or replace the defective Product or components without charge. Repairs or replacements may be performed with new or refurbished parts, subject to availability.
Obtaining Warranty Service: To obtain warranty service, Purchaser must contact Ambermist either telephone or email, and provide your details, once we confirm your details a claim will be processed.
Transferability: This warranty is non-transferable and applies only to the original Purchaser who purchased the Product from an authorized retailer.
No Other Warranties: This warranty is the sole and exclusive warranty provided by Manufacturer for the Product, and no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose, apply.

Return Policy;

At Ambermist, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your electric fireplace purchase, we offer a straightforward return policy to make the process as seamless as possible. Please review the following guidelines for returning your electric fireplace:

1. Eligibility for Returns:

Electric fireplaces are eligible for return within 14 days from the date of purchase.
The electric fireplace must be unused, in its original packaging, and in resalable condition to qualify for a return.

2. Return Procedure:

To initiate a return, please contact us via telephone or email to request a Return Merchandise Authorization (RMA) number.
Upon receiving the RMA number, securely package the electric fireplace along with all its components and accessories, ensuring it is adequately protected during transit.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to a manufacturer's defect or an error on our part.
We recommend using a traceable shipping method and insuring the package for its full value to safeguard against loss or damage during transit.

4. Inspection and Refund Process:

Once we receive the returned electric fireplace, our team will inspect it to ensure it meets the return eligibility criteria.
If the return is approved, we will issue a refund to the original payment method within 5 business days.
Refunds will be processed for the purchase price of the electric fireplace, excluding any shipping fees, unless the return is due to a manufacturer's defect or an error on our part.

5. Exclusions:

Returns of electric fireplaces that show signs of use, damage, or alteration may be subject to a restocking fee or may be refused at our discretion.
Customized or special-order electric fireplaces are not eligible for return unless they are defective or damaged upon receipt.

6. Manufacturer's Warranty:

Please note that electric fireplaces are typically covered by a manufacturer's warranty for defects in materials and workmanship. For warranty claims, please refer to the warranty information provided by us or contact our us directly and state customer service.

7. Contact Information:

For questions or assistance regarding returns, please contact us directly via telephone or email.

By purchasing an electric fireplace from Ambermist, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your business and are committed to providing exceptional service throughout your shopping experience.

1 Remote control Canyon driftwood logs Dark Stones

Wall mounted bracket(Option) 2 x side covers Metal bracket

Wood screws Drywall Anchors Screws

1 x Fireplace 1 x Tampered front glass 2 X Tampered side pcs

1 Remote control Canyon driftwood logs Dark Stones

Free Delivery - Our free delivery guarantees your delivery within 1 working weeks via our white glove delivery service. This service means your fireplace will be hand-delivered to your home by one of our approved delivery teams. If you would like to check when our delivery teams are next in your area then please feel free to contact our customer service team. We strongly recommend this service for a smooth, professional delivery experience.